An Ambassador Club Management Hotel is an Ambassador Hotel operating an Ambassador Club. The Ambassador Club Management Hotel can be viewed in the [AMBASSADOR CLUB] tab on the official webpage (www.ambatel.com).
If the member has reserved a room or a restaurant at an Ambassador Hotel that is no longer operating an Ambassador Club or is in the process of withdrawing membership before the actual stay or use, the member will not receive any membership services in the relevant hotel. Special provision services will be terminated from the day a hotel withdraws its Ambassador brand or leaves its business branch, even if the member has made reservations beforehand.
Customers who wish to use this service must fill out the application form provided by the hotel, consent to the Privacy Policy, and then apply for membership. The hotel will issue a card to the customer when an application is submitted and customer credentials have been evaluated based on criteria set by the hotel.
Given membership number when joining the website could be checked through ambatel.com PC and mobile App/web channel.
No more than two people can share the card and points saved in several different cards cannot be combined. Minors under the age of 19, corporations, societies, or other categories set by the hotel cannot apply for membership.
All information written in the registration form is assumed to be true. Members who enter false names or information cannot receive legal protection and may receive service restrictions.
After applying for the service through the registration channel, the card must be registered by creating an ID at the hotel website. The hotel holds no responsibility for any inconveniences occurring from not registering the card. The management responsibility of the ID and password belongs to the member, the ID and password must not be used by a third party, and if the ID or password has been stolen or is being used by a third party, the hotel must be notified immediately and its instructions followed.
The member must abide by these terms of service.
When desiring transaction of points for purchases, the card must be shown. The hotel may ask for private information in order to confirm identification of the member showing the card. In this case, the member must accept the request of the hotel in order to receive normal services.
The card is for private use only and, without prior consent from the hotel, cannot be lent, delegated, or used for insurance purposes. The hotel holds no responsibility for any losses from lending, delegating, or using the card for insurance purposes, nor is it responsible for any losses arising from not taking action after being aware that another person had used the card.
The member must take responsibility for the card and if the card is damaged, lost, or stolen due to negligence or deliberation, and the hotel must be notified of this immediately. If the hotel receives a notification of card damage, loss, or theft, the hotel must immediately register the incident and take other necessary measures, such as terminating the card. The hotel holds no responsibility for any losses which have occurred before notification of the incident to the hotel.
| Sort | Room | Restaurant | Banquet |
|---|---|---|---|
| Savings rate | 5% | 1% | 0.5% |
| Savings rate | - | Food and beverage fees. | |
Exempt from savings: discounted fees, tax, some promotions, minibar/room service/vouchers/coupons/points used, reservations, and travel agency products from a website other than www.ambatel.com, overlapping card points from another membership.
A member can request point adjustments by submitting receipt documents to the hotel within 30 days from the day of the point-applicable transaction. If the hotel determines the request is valid, points will be adjusted within four weeks. If the hotel determines that the saved points of a member re invalid, points can be adjusted after a notification letter or email is sent to the member.
Point savings from a stay in a room is only applicable if the reservation was made directly to the hotel, on the official website (www.ambatel.com), or by using an official app. Points can be saved based on the fee paid by the member for the stay, for a maximum of two rooms per stay. In this instance, the member must stay in person and points are given based on the number of nights stayed by the member.
If a member presents the membership card and another discount card during the transaction of a product purchase and requests a dual savings or discount, the hotel can refuse. However, in the case of a paid membership card or a partnership credit card of which the hotel was notified of beforehand, the transaction will first receive the discount then have the points saved. This may change depending on the hotel's decision.
Points are not saved for payments made before membership registration. Also, points which are saved in violation of these terms can be deleted or the service cancelled without notification.
| Grade | Criteria |
|---|---|
| Classic | Immediately upon joining AMBASSADOR CLUB |
| Silver | KRW 1,000,000 or more paid a year / upon joining AMBASSADOR PLUS CLUB |
| Gold | KRW 3,000,000 or more paid a year |
| Platinum | KRW 10,000,000 or more paid a year |
A member receives the Classic grade immediately upon joining the AMBASSADOR CLUB, and must fulfill the criteria set by the hotel to maintain or receive a grade promotion. Every 1st day of the month, membership grade will be adjusted according to the total amount paid(VAT excluded) during recent 12 months for rooms, F&B outlets, and banquet, and the given grade is valid for 12 months.
Privileges in addition to discounts, points, savings, etc. are offered to members of Silver grade or higher. Privileges are only offered to the member in person and the relevant reservation must be applicable for point savings. Grade based privileges are detailed in the [Ambassador Club] section on www.ambatel.com. The hotel may change the grade composition, privileges, and contents based on management status. In the event of changing privileges and contents, members are notified via electronic mail or a method designated at the hotel or the homepage. If an intention to withdraw membership is not communicated within one month of receiving the above notification, it is assumed that the change in Terms of Service has been agreed to.
The hotel has the right to put into effect changes, adjustments, and implementation of new terms of use after notifying the member if there is a valid reason to change, adjust, or implement new terms regarding hotel service use.
The hotel will provide services until the self-determined date of service termination, and in the case of terminating a service due to circumstances, the service can be terminated by notifying the members in person or by email 90 days before termination.
After termination of service the member cannot receive point savings benefits at the hotel, the existing points must be used until a separately determined date, and if the points are not used by then, they automatically expire.
The hotel abides by the privacy protection policy set by the relevant legislation and hotel in order to protect the users' privacy, including registered user information. The hotel holds no responsibility for any information exposed due to the fault of the user. The hotel can maintain a separate privacy policy in order to protect the members' private information.
The hotel uses collected private information only in the categories stated in the Consent of Collection, Provision, and Use of Private Information as agreed to by the member for the optimization of member services, customer target marketing for a more active service, etc. Although by principle the hotel must conduct the processing and management of collected private information within itself, if necessary the work may be consigned partially or completely to companies designated by the hotel.
The member must immediately notify the hotel of any changes in private information provided to the hotel. The hotel does not take any responsibility for any losses due to the negligence to do so.
All responsibility of violation of the terms set by the hotel is held by the violator and, if another party was harmed by this violation, they must be compensated by the violator.
The copyright and intellectual property rights for materials within the hotel homepage www.ambatel.com belong to the hotel, and must not be used or made available for a third party to use for profit making purposes by copying, transmitting, publishing, distributing, broadcasting, or other method without prior approval from the hotel.